Frequently asked questions

Life happens, and we understand plans can change. We kindly ask that you cancel your booking at least 12 hours before your scheduled class. This allows our instructors to prepare thoughtfully and gives another member of our community the opportunity to attend.Cancellations made within 12 hours of class will incur a late cancellation fee or result in the loss of your class credit, depending on your membership or pass.

If a class is full, you're welcome to join the waitlist.Should a space become available, you'll be automatically added to the class and notified by email or SMS. If you're added to the class within the 12-hour cancellation window and can no longer attend, please contact the studio as soon as possible.We encourage all members to remove themselves from the waitlist if their plans change, allowing others in our community the opportunity to move.

Our memberships are billed weekly and have a minimum commitment of six weeks. Following this initial period, your membership will continue on a rolling weekly basis unless cancelled in accordance with our membership terms.Class packs are valid for a set period, with the expiry determined by the pack purchased. Please refer to your selected class pack for its individual validity period, as unused classes cannot be extended beyond the stated expiry date.